Can’t put the name to this one but a couple I know recently had an interesting experience at a new doctor’s surgery. Here are the steps in the drama:
It was a very large clinic that had absorbed all the previous surgeries in the area so there was no choice.
After registering with the surgery, they had the normal health checks and blood samples. Whilst he was having his, he asked the nurse what the doctor was like, the one on the welcoming letter and was told that that was just the head of the surgery. The procedure was to phone and be given whoever was available that day.
Was there no chance of a regular doctor? That’s not how they did it – you took your chances although obviously she didn’t put it that way.
A letter arrived saying the results had come back and could he contact the surgery for a “telephone consultation”? The number given was a premium number.
You guessed the next bit. It was impossible to get through for quite some time.
Eventually he did and after the usual intro came the options, only to be told he was in a queue.
He decided to try later.
This he did several times, with the same response.
The last time he decided to wait, five in the queue and after about ten minutes was put through, only to be given another selection of options.
He chose one, only to be asked to wait – this is a premium number, mind.
During the next few minutes, he was given the usual guff re ‘we know you are waiting etc’.
After a further five or six minutes, he gave up. Basically, he thought they had to have been taking the p…
He e-mailed them, stating that he really had better things to do than pay BT to make an appointment. Please send an appointment date.
He’s still awaiting the answer.
The writer asks me if I’d heard anything like it or is this way it’s all going, the NHS the envy of the world?
I’m not much use because I steer clear of them. About two years ago I broke a rib and and had to go to the doctors. It was a highly unfortunate experience I’d rather not go into. In short, the service was appalling.
I’ve decided not to get sick or injured in England. [I know, I know ...]
So I thought I’d put this to you all and see what you think.